Shop Terms and Conditions

We operate secure credit/debit card payments.

Shop Terms and Conditions

Please read the following terms and conditions carefully. The terms and conditions must be agreed to before your order can be processed.


1. Definitions and Interpretations

1.1 In these terms and conditions:

Reference to “we” and “us” is a reference to AT THE BOX LTD.

Reference to “you” is a reference to the purchaser of the Goods from us.

“Contract” means the contract between us for the sale and purchase of the Goods which incorporates these Terms & Conditions.

“Goods” means anything purchased by you from us.

“Terms” means these terms and conditions.

1.2 These Terms are the only terms and conditions on which we contract for the sale of Goods and they form an integral part of the Contract between us. If we agree to vary any of the terms, the variation must be in writing confirmed by our duly authorised representative and by you.


2. Contact Details

THE BOX, Unit C, Whitebridge Industrial Estates, Whitebridge Lane, Stone, Staffordshire, ST15 8LQ

Company Registration Name: AT THE BOX LTD

Limited Company Registration Number: 10920310

Place of registration: UK

Registered office: THE BOX, Unit C, Whitebridge Industrial Estates, Whitebridge Lane, Stone, Staffordshire, ST15 8LQ.

Telephone: 01785 450159



3. Medical Disclaimer

No persons at THE BOX are medically trained. Before beginning a new exercise system, you should consult your medical practitioner. All exercise classes should be practiced with the guidance of an appropriately qualified instructor. We will not be held responsible or liable for any injury or consequential loss arising from the use of our products.


4. Price

4.1 The Box is not VAT registered

4.2. The cost of packaging and postage/carriage is shown separately and is not subject to VAT

4.3 All published prices are subject to change at any time without notice.


5. Ordering Goods Online

5.1 You warrant to us that all information which you are required to provide when ordering Goods online is accurate and complete in all respects at the time of the order and that this information relates to you/the person placing the order and not to any third party.

5.2 When an order is made online, the order confirmation issued by the company clearing the credit/debit card payment does not constitute acceptance of your order by us. We reserve the right to check any discrepancies and an order will only be confirmed when it is verified by us.

5.3 Any error in any ordering process due to technical or other reasons beyond our control entitles us not to treat the order as being binding on us.


6. Privacy

If you place an order, you will have to provide personal information to us. We will not disclose that information to any third party without your consent, except for the purpose of processing the order and arranging delivery.


7. Payment

7.1 All payment for Goods and for the cost of packaging and delivery must be made before the Goods are shipped

7.2 Payment online will be made by credit or debit card. At our discretion, we may accept payment by cheque or other means. In all cases, delivery will not occur until we are satisfied that the payment has been made. In the case of a payment by cheque, this will be after the cheque has been cleared.


8. Delivery

8.1 We will give you an estimated delivery date for the Goods but no times or dates provided by us are guaranteed.

8.2 We will arrange for packing and we will decide on the method of delivery – either by post, courier or otherwise.

8.3 You must notify us promptly and in any event within 48 hours or receipt of any Goods if they appear to be damaged in transit. In those circumstances, you must also keep all packaging as this may be required when making a claim.


9. Cancellation

9.1 You will have a right to cancel an order within 7 working days from the date that you receive the Goods. Cancellation must be confirmed to us by notice in writing.

9.2 You must take reasonable care of all Goods in your possession and return them to us, appropriately packaged to avoid damage, within 7 days from the cancellation date. We reserve the right to arrange collection.

9.3 We will refund the purchase price to you within 30 days of the cancellation notice.

9.4 In the case of Goods which are made and supplied to your specification or which have been personalised for you, you will not have the right to cancel the Contract.


10. Risk and Ownership

10.1 The risk of loss or damage to Goods passes to you upon delivery. If you have agreed to collect the Goods from us, the risk in those Goods passes to you on collection (or 7 days after the date of the collection agreed between us if you have not collected the Goods by then).

10.2 Ownership in all Goods remains with us until full payment of all amounts due to us have been received from you.

10.3 You will be responsible for the safe custody and insurance of all Goods in your possession.

10.4 You have no right to re-sell any Goods until payment has been received in full by us.


11. Warranties and Liability

11.1 We warrant to you that the Goods ordered by you will meet the description as shown on our website.

11.2 We will not have any responsibility for any damage which occurs to the Goods after delivery.

11.3 If any defect in any Goods appear within 30 days of delivery, you must notify us as soon as you become aware of the defect, giving us full details. We will then decide, in consultation with you, whether the defect is our responsibility. If so, we may arrange to replace them with the same or similar Goods. Goods that we deem have been rendered defective by you due to misuse, must be returned at your expense.

11.4 We do not accept any responsibility for any wear and tear, accidental damage or failure by you or by any third party to adhere to any written recommendation provided in relation to the Goods.

11.5 Liability to you for loss or damage under no circumstances will exceed the total amount you have paid us for those Goods.


12. Notices

12.1 If you wish to give us any notice relating to a matter covered by these Terms, whether you telephone us or not, we request that you confirm that notice in writing. In the case of email notices, these should be sent to and you must send them so as to return an acknowledgment of receipt. Notice may be sent by post to THE BOX, Unit C, Whitebridge Industrial Estates, Whitebridge Lane, Stone, Staffordshire, ST15 8LQ.


13. Customer Default

If you:

•   give us any incorrect personal information, or

•   fail to make any payment when it is due, or

•   cancel any payment, or

•   become insolvent, or

•   commit any breach of these Terms

then, in any of those events, we have the right to cancel the Contract and recover possession of any Goods which have been supplied for which payment has not been received in full.


14. Force Majeure

We will not have any liability to you if we are prevented from performing any of our obligations on account of any circumstances beyond our reasonable control which includes, but is not limited to, extreme weather conditions, act of God, terrorism, war, strike or difficulty in obtaining materials and/or labour. In any of these circumstances we reserve the right to terminate the Contract.


15. General

15.1 Entire Agreement: By placing an order you have accepted these terms and conditions.


16. Intellectual Property

Where the Goods include designs or works of art, these are prepared by a designer or artist who owns the copyright in those works. You have no right to make any copies or adaptations of any such Goods.


17. Disputes

17.1 If there is a dispute which we cannot settle by direct negotiation it may be referred to mediation if agreed between us. In that event, the mediation will be conducted in accordance with the CEDR (Centre for Effective Dispute Resolution) mediation rules current at the date of the dispute.

17.2 Any dispute between us will be finally determined by the English courts and you agree to submit to the jurisdiction of those courts.


18. Return & Refund Policy

Thank you for shopping at THE BOX.

We trust that you’ve had a positive shopping experience with us, however if you are not entirely satisfied with your purchase, we’re here to help. Our Return & Refund Policy applies to all sales of merchandise purchased in store and online at

18. 1 Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and you need to have the receipt or proof of purchase.

18.2 Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days following refund processing, depending on your card issuer’s policies (normally 7 – 10 days, however please do check with your card issuer for accurate timings).

18.3 Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non- refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

18.4 Contact Us
If you have any questions on how to return your item to us, please contact us at:


19. Repeat / future payments on your card

We operate secure credit/debit card payments. You may choose to use your credit or debit card to make future payments for goods or services. This is called a continuous payment authority (CPA), also known as recurring transactions or instalment payments. These can be set up online, in person or over the phone. By setting up a CPA you are agreeing to provide us with a mandate to take payments from your account on agreed dates, and for different amounts, without seeking authorisation from you again. Prior to a CPA being confirmed, you will be provided with the following information:

•   The main features of the goods, services or digital content

•   The total price (or how this will be calculated)

•   All delivery charges or any other costs (if applicable)

•   The monthly, or billing period, costs of open-ended contracts or subscriptions

•   Whether the contract is of a fixed duration or, if it is to be extended automatically, the conditions under which it can be terminated

•   The minimum duration under the contract

If your card expires during the course of your CPA, you should check with us whether your new card details have been automatically updated, as this will not always be the case. If you switch bank account your CPA will not be transferred across to your new card, so you will need to contact us with your updated details.


If you wish to cancel a CPA, you can do this by contacting ourselves with details of the CPA and the reason for cancellation. Cancellations will be processed within 10 days of request subject to your contract with us and must be made at least 12 days prior to a payment being taken if that transaction is to be included in the cancellation. Subject to contract you may still need to make any remaining payments even if you have cancelled your CPA. Whereby the CPA is cancelled directly with your bank, we have the right to invoice for any outstanding payments, subject to contract.


20. Governing Law

These Terms and the Contract between us are governed by English law.

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